This page contains information about the legal terms and conditions on which we sell our products. The terms of this page apply for any purchase made through our site. You will be asked to agree to these terms before any purchase from our site can be made. So please, read the following terms carefully and make sure you understand them before placing an order. We may update these terms from time to time. The terms listed here at the time of placing an order will always apply.

Our website address is: https://kalytimes.com.

Information about KALY times

KALY times
Jernaldermarken 64
DK-4000 Roskilde
Denmark

E-mail: info@kalytimes.com
CVR number: 39 32 43 69

Estabilshed: 2021

Payments and Orders

All prices listed on our website includes all taxes that you will be charged upon checkout. Orders from within the European Union include 25% Danish VAT. If your shipping address lies outside the European Union you will not be charged any VAT upon checkout.

You may pay by either Visa, MasterCard or PayPal. All credit card payments are handled securely through PayPal. 

If your order is in stock the goods usually will be shipped on the day of purchase. Prepaid and custom made goods will be made after payments and shipped within five business days.

You will receive an order confirmation from us as soon as we receive and accept your order.

Shipment

If your parcel is in stock, it will be shipped from us within 1-3 working days after payment. You will receive a tracking ID when the parcel is handed to our courier. Transit times varies according to country normally 3-7 days must be expected.

If your order is not in stock but made to order it will be shipped from us within 5 working days after payment. You will receive a tracking ID when the parcel is handed to our courier. Transit times varies according to country normally 3-7 days must be expected.

Return and exchange policy

We hope you’ll love your new KALY times wrap, but if you change your mind you’re welcome to return any purchase within 14 days of delivery. Any returned item must be in its original packaging and with all tags intact. Wraps that has been washed, ironed and/or put to use cannot be returned. We appreciate if you notify us before returning an item. Please, always attach a copy of the invoice when returning goods.

You will cover the shipping costs for returning your item. It is your responsibility that the package arrives safe to us. Please consider using a trackable shipping service or purchase a shipping insurance. We are unable to refund an order before it has arrived with us nor if it is soiled or in any other way damaged during return-transport.

We do not cover any cost you may be charged for returning an item, unless the product is flawed, covered by the warranty or if a mistake has been made.

Guarantee

As customer, you have 24 months of warranty. This means you can have your purchase repaired, exchanged or fully/partially refunded depending on the situation. To use the warranty the complaint must be justified and the defect should not have arisen as a result of improper use of the product or any damaging behaviour.

A defect is a flaw that has been present at the time of delivery. This is typically fabrication and/or material defects. Damage to the product due to malfunction, handling errors, modification and/or misuse by the user is not covered by the warranty. Goods must be returned with a copy of the invoice or confirmation showing the date of purchase of the product.

You should claim your warranty within “a fair amount of time”, after you discover the defects. Any warranty claims within two months after the defect has been discovered will always be considered to be ok. As mentioned above, we’ll fully/partly cover the return shipping if the warranty claim is fairly justified otherwise you must cover the return shipping. You are always welcome to contact us to arrange the process.

Damage made to the product caused by misuse and/or alternations made by you is not covered by the warranty. This warranty does not cover common wear and tear caused by repeated use of the product.

Please, always attach a copy of the invoice when returning goods.

Safety and the use of woven wraps

Make sure that the hips, neck and back of the child are supported correctly and most important; make sure your child’s airway remains free at all times while baby wearing. By purchasing any of our wraps/slings/babycarriers you agree that you’ve contacted a local sling consultant or in other ways obtained proper information about safe baby wearing. The person who carries another person is always responsible for proper use.

Your child should be placed correct when you use the sling and the person carrying the baby is responsible for the baby at all times, KALY times cannot be hold responsible for any baby wearing accidents.

Privacy Policy

The Danish accounting law requires that the customers contact informations should be saved for 5 years. This include; name, address, E-mail and phone. We don’t use this data or give it to a third part, we only store it. Your information is always safe and we will never share, sell or hand it to any service that we do not use to efficiently handle orders. You should never share your password with anybody; not even us, PayPal staff or anybody claiming to need this.

You may at any time contact us, to have your data deleted. However, we cannot delete invoices and order confirmations.

Cookies

We use a number of cookies to enhance your experience with our site. You’ll be notified about this usage upon your first visit. By using our site we assume that you are OK with this.

Change of terms

These terms and conditions are effective from 1. May 2021.

KALY times reserves the right to change the terms at any time. Changes will appear on KALY times website. The subscriber is therefore encouraged to visit www.kalytimes.com on a regular basis and to advise on any changes.

If KALY times makes significant changes to the terms, KALY times will notify the subscriber of the email address provided by the subscriber to KALY times. Changes to the Terms and Conditions may not enter into force in relation to the Subscriber until 3 months have elapsed from notification of the changes and when the Subscriber has expressly agreed to it to KALY times. If the subscriber does not accept the changes to the Terms, the User Agreement will terminate and KALY times’ claims against the Subscriber will be calculated based on the current price list.

If you have any questions feel free to send me an email: info@kalytimes.com

Love Nanna